July 16, 2009 by OnStar Admin
In a Crisis, Count on OnStar
Bethany Grizzaffi and her family found themselves directly in the path of Hurricane Ike last September. So Bethany, her husband and their two children, ages 7 and 8 — evacuated their home in Galveston and headed to safer ground in Houston. That’s when things got interesting.
OnStar Hands-Free Calling1 Can Help in an Emergency
“We were without power for four days and our cell phones were not working,” says Bethany. “When my husband went to use our OnStar Hands-Free Calling, the OnStar Advisor said that because we were in an emergency situation area, we would automatically be given 30 free minutes.
“It was like having a lifeline to the outside world. OnStar was the only way we could contact our friends and out-of-state family to let them know we were safe and to find out what conditions were like in Galveston. We were both amazed and extremely grateful.”
OnStar Crisis Assist in a Natural Disaster
In natural disasters like hurricanes, tornadoes and floods, all OnStar services are made available to all subscribers in the area, regardless of their service plan — at no extra cost. Just push the red OnStar emergency button and a specially trained Crisis Assist Advisor can pinpoint your location and provide:
• Up-to-date evacuation routes
• Emergency shelter locations
• Central locations for food, water and medical supplies
OnStar can also request that emergency help be sent to you or connect you to family and friends.
When Bethany and her family returned to Galveston, what did they find?
“We had been living in a house that was built 40 years ago and it had 6 inches of water in it, which was pretty impressive because the house sits on stilts 9 feet above the ground. But when the hurricane hit, we were just two weeks away from moving into a brand-new home and — thanks to new construction codes in the area — our new home had minimal damage.
“OnStar was there for us when we needed it. I will definitely make sure my next car also has the service. When my husband locked his keys in our other car, I teased him: ‘Too bad you don’t have OnStar on that one.’”
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1 OnStar Hands-Free Calling requires a Hands-Free Calling–enabled vehicle, existing OnStar service contract and prepaid minutes. Not available in certain markets. Calls may be made to the US and Canada only.
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Tags: Crisis Assist, Hands-Free Calling