July 15, 2009 by OnStar Admin
Quick-Thinking 7-Year-Old Pushes Button for Help
Kerry MacLean and her 2-year-old sister were on the way to a family gathering on Mother’s Day when their mother suffered a sudden diabetic attack and began driving on the wrong side of the road.
The quick-thinking 7-year-old pushed the red OnStar emergency button and asked for help. The OnStar Advisor immediately contacted the police and pinpointed the exact location of the car for the responding officers — all while talking with Kerry to keep her calm, telling her to make sure the safety belts were fastened and that she was doing a good job.
Patricia MacLean was able to pull the car over and stop to wait for help. She is very glad Kerry’s grandmother taught the child how to use OnStar. “I’m so proud of Kerry and very thankful that OnStar is so easy to use and that the Advisor helped us through this,” Patricia says. “It was a Mother’s Day gift I’ll always remember.”
For OnStar Emergency Advisors, certain situations and callers are unforgettable, especially when they involve children. Kim Dupee, the Advisor who took Kerry’s call, says, “You really feel a sense of urgency for these children who need help. It really tugs at your heartstrings.” But, the mother of four says, “We make sure to stay calm and professional. We’re trained to locate the vehicle, get help as quickly as possible and try to reassure them — all while keeping our own cool. I’ve taken a number of calls from children and, once help has arrived, you just want to cry with joy.”
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Tags: Emergency Services