April 28, 2010 by OnStar Admin
OnStar Helps Transplant Patient
After being diagnosed with a rare lung disease, Georgia resident Alice Koone found herself on a waiting list for a double lung transplant.
In the wee hours of the morning, Alice received the call she had been waiting for: a match had been found. She just had to make it to the hospital in an hour to receive the transplant. No small task as Alice lived about 80 miles away and had only a tank and a half of oxygen.
Alice and her husband were 30 miles into the drive when they were caught in a traffic jam. With precious minutes ticking by, that’s when Koone thought of OnStar. Hear Koone tell the rest of her story in this video.
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Tags: Emergency Services



HI Judy, We have a section on onstar.com with some tip videos for using the voice recognition system. Take a look and see if these could help: http://www.onstar.com/web/portal/hfcvideo?tabVersion=B You can always press the blue button and the Advisor is always there to help too.
The warning light was an indication that the alternator had failed and you were running on reserve battery only.
If you had pushed the OnStar button when the warning light first came on they would have been able to advise you and track your position until the battery died. Then knowing your position they could have dispatched a tow.
I have had On Star since 1995 and I have always been pleased with it. I don’t think I’ll ever get another car that doesn’t have this feature. The only thing that I worry about with On Star is that if your engine is not running, it doesn’t work. I hate to think that a horrible accident might leave your engine unable to function and if you don’t have a cell phone, you can’t call On Star.
Oooopps sorry, I put down 1995, I actually meant 2005. I’m not really a liar :(
I am very grateful for OnStar. I have had to use it to unlock the car when I accidentally locked my little one in there and when my husband hit a deer. OnStar definitely takes care of you and stays with you until help arrives. And considering I am the one who travels the most with my daughter I feel very confident that we are safe. Again thank you OnStar.
I am happy to know Gail had a good experience with On Star. We have been subscribers for a number of years. Also have had to use them a few times. There was one time I was very, very disappointed when they would not help me. At the time, my husband had dementia when he was on his way to our sons house and he got lost. When our son called to say his dad had not shown up I called On Star and explained the situation to them. They would not help me in finding where he was at. I was told I had to call my local police and have them call On Star. Maybe the gal from On Star thought I was a jealous wife checking up on her husband?
When I was involved in a rear-end collision with a van several years ago, the shock of the air bag deployment had not even worn off when the voice came over the On-Star system noting the air bag deployment and asking if I needed assistance. Although I was unhurt, I was concerned about the other driver and On-Star alerted the Fire Department and Police who both arrived in minutes. The firemen were most excited, exclaiming “we got a call from On-Star!” The whole thing worked just like the commercials on TV; what a system!
It’s too bad not everyone has the peace of mind of an On-Star system to back them up…
When I heard this story about the lung transplant about Alice Koone, it brought tears to my eyes. I am so glad that she & her husband had a happy ending. Good luck & all the best.
I have used OnStar twice to report accidents and to request emergency services, and although I was not personally involved in either accidents, the OnStars we the most professional individuals I have ever dealt with. The answered on the second ring and knew exactly where I was, asked what was required, and connectec me through to the appropriate civil authority. My grandson was with me and his words when the call was finished were, “WOW Pop, I want OnStar in any car I buy”. He is now 14. Cudos to all OnStar Operators.
Thanks for the kind words Art, and appreciate your calls for others.