Carol is an OnStar subscriber who lives in a suburb of Chicago. One day recently she drove into a popular area of the city where parking is at a premium. After driving up and down a number of side streets, she finally found a parking spot several blocks from her destination. As she got out of her Cadillac CTS, she made a mental note of the number and street name where she parked.
A few hours later as she walked back to her car, Carol realized she couldn’t find it. “Turns out I remembered the street number but had the wrong street name,” she says, “I didn’t panic but I was really mad at myself.”
OnStar works outside the car, too
Carol says she looked for her car for about a half hour. “I wasn’t sure what to do,” she says. “Then I remembered OnStar. I thought if OnStar could find a stolen car, maybe they could find a lost one.”
She had the OnStar number programmed into her cell phone. “The Advisor couldn’t have been nicer,” she says. “She asked me a few identity questions, then apologized because she had to put me on hold for a short time so she could locate my car. She was very concerned about my safety and was back on the line very quickly.
Safety and security are priorities
“I thought she would just give me the correct street address, but no — she asked me where I was and guided me with step-by-step directions the whole way to my car, which turned out to be several streets away. We were literally a team, block by block. I’d tell the Advisor when I came to a street corner and she’d tell me to ‘turn left’ or ‘turn right.’ It took about 15 minutes to get to my car and she stayed on the line with me every second.
“Finally I came to an area that looked familiar and the Advisor offered to flash the lights and honk the horn for me. I was amazed by all the personal attention she gave me.”
Carol says she likes to use Turn-by-Turn Navigation(1) when she’s on the road and often plans her routes ahead of time with eNav, sending her destinations to her car from her computer. She also uses Hands-Free Calling(2) regularly. But, she says, she absolutely “loves, loves, loves the live Advisors.”
1 Requires Directions and Connections plan. Visit onstar.com for coverage map.
2 OnStar Hands-Free Calling requires existing OnStar service contract and prepaid minutes. Visit onstar.com for coverage map.
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