OnStar Connections

November 7, 2012 by

Get Help Automatically, When You Need It Most

Snowy rural road with snow-covered trees on the left and field on the right.Linda Sine’s husband insisted on going out to meet friends for coffee one stormy winter morning, even though Linda had a bad feeling about it and asked him not to go. A while later, the phone rang. “It was OnStar,” says Linda.

“My husband had tried to turn off the highway onto our road and he went into the ditch in our TrailBlazer. The next thing he heard was the OnStar Advisor asking if he was OK. They contacted 911 for him and even called me to let me know what was going on.”

Linda’s husband wasn’t hurt, but his vehicle had gone into a five-foot deep ditch headfirst and then ended up on its side. Her husband couldn’t see a thing and couldn’t open the door.

“If OnStar hadn’t been there for him, who knows when help would have come,” she says.

What Linda’s husband probably didn’t realize was that just seconds after he slid into that ditch, OnStar had already been alerted that he’d had an accident and received the exact location of her husband’s TrailBlazer via global positioning, thanks to Automatic Crash Response(1), one of the most advanced automatic crash response systems offered.

Here’s how it works:

• In many crashes, air bag sensors can automatically alert an OnStar Advisor. Most newer GM models also have built-in crash sensors. When a vehicle is involved in a crash these sensors can automatically send an alert to the OnStar Center — even if the air bags don’t deploy.

• When an alert is received, the exact GPS location of the vehicle is mapped out on the OnStar Advisor’s screen. The OnStar Advisor can also connect with the vehicle to speak with the driver and passengers to determine if they need help or assist with any injuries.

• Even if the driver is hurt and unable to respond, the OnStar Advisor can request that emergency help be sent right away.

• Automatic Crash Response can also provide critical crash data(2) to the OnStar Advisor, including whether the air bags deployed, the severity and direction of impact and whether multiple impacts or a rollover occurred. The Advisor can share this crash data information with emergency dispatchers so that police, fire or medical support can better determine what type of equipment or crews to send and be better prepared to help at the scene.

See how OnStar Automatic Crash Response assists first responders.

1 OnStar services require vehicle electrical system (including battery), wireless service and GPS satellite signals to be available and operating for feature to function properly. Subscription required. OnStar acts as a link to existing emergency service providers. Visit OnStar’s Terms and Conditions for details and system limitations.

2 Not all vehicles may transmit all crash data.