OnStar Connections

March 5, 2013 by

What if She Didn’t Have OnStar?

Advisor’s insistence keeps Chevy driver safe in severe weather

Multiple streaks of lightning striking the ground in a dark sky.Jacqueline Teeters always liked Halloween, but the one she experienced a couple years ago was a bit more scary than usual.

She was traveling in full costume from Houston to Dallas to attend a family Halloween party. “I know driving 5 ½ hours to attend a party sounds a little excessive,” she says, “but I hadn’t seen my family and friends in a long time and I figured it was a good opportunity to see everyone.”

When Jacqueline was about two hours out of Dallas, she noticed something different with her Turn-by-Turn directions on her 2009 Chevy Silverado. “I thought something might be wrong so I pushed the OnStar button to find out where the nearest Chevy dealership was,” she says. “But when the Advisor checked my location, he told me to look out the window to my left. I saw some really dark clouds in the distance.”

What Jacqueline didn’t know when she pushed her OnStar button was that OnStar tracks severe weather. The OnStar Command Center is manned by a team dedicated to monitoring weather and crisis events at all times, 24 hours a day, according to Mary Ann Adams, OnStar Crisis Incident manager. The team receives several weeks of specialized emergency training and can access information from the National Oceanic and Atmospheric Administration (NOAA).

“The Advisor calmly told me that I was going to hit some pretty bad weather but that I should keep going and not stop,” says Jacqueline. “He kept repeating that: ‘Don’t stop now. If you keep going, you will drive out of the storm’s path.’”

OnStar Advisors have real-time access to weather information, so Jacqueline’s Advisor knew that she would be able to avoid the worst of the storm if she kept driving in the direction she was headed.

Without OnStar: Jacqueline would have taken shelter under an overpass.

Jacqueline says that within minutes, the black clouds got lower in the sky, sheets of rain started pouring down and the wind really whipped up. “All I wanted to do was pull over and take shelter under an overpass and wait out the storm. And that’s exactly what I would have done if it hadn’t been for the OnStar Advisor.”

With OnStar: Jacqueline drives out of harm’s way.

“The only reason I didn’t stop was because the OnStar Advisor had been so insistent that I keep driving,” she says. “He was very firm about that. He told me if I kept going I would safely drive out of the storm. I was so scared but I listened to him and I kept driving and, after several miles, the sky started to lighten up and I knew I was going to be OK.”

Jacqueline arrived at the party safely, and when she got up the next morning, she heard on the news that a tornado had touched down in the exact area where she had wanted to stop.

“I know I am alive today because of that Advisor,” she says. “He was fantastic. There’s no way I’d ever not have OnStar. It’s more than worth it.”

Find out what to do if you’re caught in your vehicle during a tornado.

Did you know in severe weather, subscribers get full access to all OnStar services, including Navigation and Hands-Free Calling — no extra charge? Find out more about OnStar Crisis Assist.