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Anyone else having problems?

Started by: Malena

  • Malena says
  • posted May 21, 2012

I went to the forum to see if anyone else was having any issues with their OnStar service.  I have had two supervisors tell me that the “escalation/senior advisors” were backed up because of the “upgrade” that OnStar did.  I think that is just an excuse for why they still haven’t fixed the problem that I have.  It has been ongoing for almost two months.  All I need is a new phone number (the one that OnStar gave me wasn’t a ‘valid’ number), and I can’t seem to get a new one.  What this means is that I can’t use all of my features and I don’t even know for sure that OnStar could find me if I really needed them.  How long does it really take to get a “valid” phone number?  And when I call to check up on the status of my case, they basically tell me that when I call it delays my resolution and that they will call me when it is resolved.  Really??  Just wanted to know if I was the only person having this issue.

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  1. LisaJean says:
    May 21, 2012

    Hi Malena -
    I am very sorry about what you are experiencing. We hear you, and have sent your issue to our Customer Care team. They will be contacting you shortly for a resolution.

    Lisa

  2. Malena says:
    May 21, 2012

    Thank you for responding to me LisaJean. I look forward to seeing if you can finally resolve my issue, so far the blue button, email, Facebook, Twitter and your 800 number have failed to do so.